Setting a new first password
Choose this service if you have received a new user ID that does not yet have a password.Forward
Change a forgotten password or unlock a locked account
Choose this service if you have forgotten your password and/or your account has been locked, but you still have a legal status with the universityForward
You can change your existing valid password. You must be logged in for this service.Forward
Information on registration of mobile numbers
For self-service password change and account unlocking, you must have an official or registered mobile number. If you have an official or registered mobile number, a cell-phone based identification is required even for the change of an already known password. This provides better protection for your account.
You can record your mobile number that is different from the official mobile number provided by the University in the Neptun system. The recorded number can be used here from the next day.
If you have forgotten your password and do not have a registered mobile number, please contact the Study Department / Registrar’s Office (students) or the Service Desk (employees).